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Kringle's Inventionasium Experience FAQ's

What is Kringle’s Inventionasium® Experience?

For families seeking an innovative holiday activity, Kringle’s Inventionasium® offers a fully immersive interactive experience and boasts one of the "Best Santas in the U.S.” according to TIME.com.

Your family is invited to assist Mr. Kringle® in the evaluation and creation of toys. Discover the departments of the Inventionasium®, Kringle's® top secret toy lab.

Invent with Kringle’s® elite team and help them prepare for the holiday season. Explore various testing rooms and engage in hands-on activities. Meet with Mr. Kringle® himself, for a private visit and photo opportunity.

Enjoy Kringle's Toy Shoppe®. Purchase your pictures and Kringle’s® unique toys, novelties, ornaments and decor from our stylish selection!

What is the appropriate age group for the Kringle’s Inventionasium® Experience?

The Experience is recommended for anyone over the age of 2.

How long is the Kringle’s Inventionasium® Experience?

The entire experience is approximately 1 hour.

Where is Kringle’s Inventionasium® located?

Kringle's Inventionasium is located inside Tower City Center at:
230 W Huron Rd. Cleveland, OH 44113.

Where inside Tower City Center are you located?

Kringle's Inventionasium is located on level 1 next to the entrance of Jack Casino.

What makes the Kringle’s Inventionasium® Experience different from other Santa experiences?

Mr. Kringle gives families the opportunity to have fun together in a very special way. Kringle's Inventionasium is more than just a visit with Santa, it's an adventure all to its own - a fully immersive interactive experience where guests take an active role inventing toys for the holiday season.

What should we wear for the Kringle’s Inventionasium Experience? Is there a dress code?

Mr. Kringle encourages guests to wear pajamas or festive outfits for the most magical and memorable of experiences.

How early should I arrive before my reservation?

Please arrive at Tower City Center 25 minutes prior to your scheduled time. Check-in 15 minutes prior to your visit with a Kringle Concierge representative. Late arrivals cannot be guaranteed an alternative time as it is subject to availability.

Is there anything I should bring?

Bring your camera! Photography is encouraged throughout the entire experience except inside Mr. Kringle's office. Have you come before? Remember to return with your souvenir coloring book(s) for character autographs and special signings. Cut-out or print off any special offers for Kringle's Toy Shoppe. Coupons must be physically present to be redeemed.

Can I take my own photos with Mr. Kringle®?

If you are interested in taking your own photos with Mr. Kringle, purchase the “take-your-own-photo” photography package, “Charolette’s Suggestion,” online or the day of your visit upon arrival. In accordance with our federal trademarks and copyrights, the use of photography or videography inside Mr. Kringle’s office is prohibited.

What is the difference between the Classic and Deluxe Kringle’s Inventionasium® Experience?

The Classic Experience is a shared tour through the Inventionasium with more than one family. Photography packages and Featured toys are not included. Though you’ll be taking the tour with others, your family will still receive a private visit with Mr. Kringle at the end of the experience.

The Deluxe Experience is a private tour through the Inventionasium® with just your family. Select photography packages as well as a featured toy are included with the cost of the ticket. This experience also receives a personally customized visit with Mr. Kringle.

Is the Kringle’s Inventionasium® Experience the same on a Non-Peak Day?

The experience is the same.

Does the Kringle’s Inventionasium® Experience accommodate field trips, organizational or corporate outings?

The Inventionasium offers several experiences and ticket options for group outings. Click here for more information. For help planning your group visit, email customerservice@mrkringle.com.

What is the difference between the Group Excursion and the Family Advantage Inventionasium® Experience?

The Group Excursion Experience is a conjoined tour through the Inventionasium with up to 16 people per time slot. Photography packages and featured toys are not included. Since everyone is taking the tour together, your visit with Mr. Kringle will be shared. Additional consecutive time slots may be purchased to accommodate more people and to increase the total time with Mr. Kringle.

The Family Advantage Experience is a conjoined tour through the Inventionasium with two families per time slot. Photography packages and featured toys are not included. Though families will be taking the tour together, each family will still receive a private visit with Mr. Kringle at the end of the experience. Consecutive time slots are purchased to accommodate all the families in your group.

Is Kringle's Inventionasium® handicap accessible?

The Inventionasium accommodates wheelchairs and specialized scooters.

Are strollers allowed?

Please prepare special arrangements for infants as all strollers must be checked. Check any/all belongings with Kringle's complimentary coat, bag and stroller services.

Will I receive actual tickets?

Your “Ticket Confirmation Email” contains a unique QR Code that is your ticket(s) for entry. Have your email confirmation available to scan on your mobile device upon arrival or print the confirmation and bring it with you to the Inventionasium.

I never received the “Ticket Confirmation Email,” what should I do?

If you do not receive the email confirmation within 30 minutes of completing your purchase, please email customerservice@mrkringle.com.

I was gifted vouchers for the Kringle’s Inventionasium® Experience, how do I redeem them?

Vouchers may be redeemed by clicking the “Buy Now” button under the “Buy Tickets” option of the main menu. Select “Redeem Certificate(s)” then, enter the 9-digit code exactly as it appears on your voucher. Example: 123-456-789

I was given a gift certificate for the Kringle’s Inventionasium® Experience, how do I redeem it?

Gift Certificates may be redeemed by clicking the “Buy Now” button under the “Buy Tickets” option of the main menu. Select “Redeem Certificate(s)” then, enter the 9-digit code exactly as it appears on your certificate. Example: 123-456-789

Are the “extras” offered online available the day of my visit?

All of the “extras” displayed during the booking process may be purchased on-site.

Can I change the date or time of my reservation?

Altering the date or time of your reservation is permitted. Alterations are subject to availability and a rescheduling surcharge of 10% will be applied to the card on file. If you must change the date or time of your reservation, email customerservice@mrkringle.com.

Can I add another person or persons to my existing reservation?

Additional guests may be added by contacting customerservice@mrkringle.com.

I have more than 16 people in my party and would like the Classic Experience. What should I do?

Please email customerservice@mrkringle.com to arrange special accommodations.

I have more than 12 people in my party and would like the Deluxe Experience. What should I do?

Due to the personalized nature of the Deluxe Experience, the request for larger accommodations cannot be granted.

Is there parking available?

Paid parking is available at Tower City Center. Valet and self-park options offered. Click here for directions. Tower City Center is also a central hub for public transportation, including the rapid transit system. Click here for information.

Is there parking validation?

Bring your Tower City Center Parking Ticket with you to the Inventionasium for a discount. If you park in valet, present the ticket taken from the machine to receive your reduction.

What if I am late?

Late arrivals cannot be guaranteed an alternative time as it is subject to availability. If accommodations are able to be made, a rescheduling surcharge of 10% will be applied to the card on file.

Can I cancel my reservation?

Once your purchase has been finalized, no refunds can be issued. Altering the date or time of your reservation is permitted. Your reservation is also transferable and can be gifted to another family or a credit towards a future visit may be granted. Alterations are subject to availability and a rescheduling surcharge of 10% will be applied to the card on file.

What else is there to do at Tower City Center besides the Kringle’s Inventionasium® Experience, Kringle’s Toy Shoppe® and the Kringle™ Chugga Choo-Choo™?

Are there other holiday attractions to experience while I’m in Cleveland?